Frequently Asked Questions

Orders & Customization

Can I customize my order with my own design or text?
Yes! Many of our products support custom personalization. Look for the customization options on the product page, or contact us with your idea and we'll make it happen.

How do I know my order was placed successfully?
You'll receive a confirmation email as soon as your order is placed. If you don't see it, check your spam folder or reach out to us.

Can I make changes to my order after placing it?
Since many items are made to order, please contact us as soon as possible at info@t-shirts-to-go.com. We'll do our best to accommodate changes before production begins.

Shipping

How long does it take to receive my order?
Orders are processed in 3–7 business days. Standard shipping typically takes an additional 5–7 business days, while Express shipping takes 2–3 business days.

Do you ship internationally?
Currently we ship within the United States. Stay tuned — international shipping is coming soon!

How can I track my order?
Once your order ships, you'll receive a tracking number by email so you can follow your package every step of the way.

Returns & Refunds

What is your return policy?
Personalized and made-to-order items are final sale. However, if your item arrives damaged, defective, or incorrect, we'll make it right. Please contact us within 7 days of receiving your order.

How long does a refund take?
Refunds are processed within 10 business days of approval.

Products

What types of products do you offer?
We offer custom t-shirts, tumblers, mugs, caps, tote bags, luggage tags, keychains, and more — all perfect for gifting or personal use!

Are your products good quality?
Absolutely! We take pride in using quality materials and printing techniques to make sure your order looks great and lasts.