Refund policy

Because our products are personalized and made specifically for you, all personalized, custom, and made-to-order items are final sale and are not eligible for returns or refunds due to changes of mind, incorrect sizes, colors, or design choices approved by the customer.

Unfortunately, we cannot accept returns on sale items or gift cards.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us immediately. Include your order number and clear photos of the item and packaging.

If the issue is confirmed to be our error, we will gladly replace the item or provide a refund, as appropriate.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@t-shirts-to-go.com.

Before Ordering

Please carefully review your personalization, spelling, colors, sizes, and design details before placing your order. We are not responsible for errors or changes submitted or approved by the customer.

Cancellations

Orders may be canceled only before production begins. Once production has started, the order cannot be canceled or refunded.

By placing an order, you acknowledge and agree to this Refund & Return Policy.

For questions about your order, please contact us before placing your order.